etisora.ai / Industries / Casino & Entertainment
♠ BLACKJACK PAYS 3:2  ·  NO MINIMUM BET ON CALLS  ·  OPEN 24/7 ♣
Casino & Entertainment ♦ ♠ ♥ ♣

The house always
needs to answer.

Dealer — Your 24/7 AI Casino Concierge

Every unanswered call is a VIP walking to your competitor. Dealer handles hotel reservations, loyalty & comp inquiries, show tickets, restaurant bookings, and gaming floor questions — instantly, around the clock, in your brand's voice.

Book a Property Call
34%
Calls automated
Golden Nugget*
300+
Reservations/week
by AI*
24/7
No hold times.
No staffing gaps.
Casino dealer
Live now
Dealer is online
Handling 6 enquiries
🃏 Blackjack◆ ♠️ Poker Rooms◆ 🎲 Craps & Dice◆ 🎡 Roulette◆ 🎰 Slot Machines◆ 💎 VIP & Loyalty◆ 🏨 Hotel Reservations◆ 🎭 Shows & Events◆ 🍽️ Restaurants & Nightclubs◆ 🎰 Slot Machines◆ 🃏 Blackjack◆ ♠️ Poker Rooms◆ 🎲 Craps & Dice◆ 🎡 Roulette◆ 🎰 Slot Machines◆ 💎 VIP & Loyalty◆ 🏨 Hotel Reservations◆ 🎭 Shows & Events◆ 🍽️ Restaurants & Nightclubs◆
The Real Problem

Casino resorts carry the highest
call volume in all of hospitality.

Standard hotels handle rooms and housekeeping. Casino resorts handle gaming floor inquiries, loyalty comp requests, show bookings, VIP suite upgrades, restaurant reservations, and player development — simultaneously, around the clock, from guests who expect instant answers.

🌙
VIP whales call after hours — and walk
High-value players don't follow business hours. A whale calling at 2am about a penthouse suite expects immediate service. A voicemail is a lost relationship worth hundreds of thousands in annual gaming revenue.
💎
Loyalty calls flood your queue every day
Comp balances, tier status, points redemption, promotional eligibility — the most frequent inbound calls and the most repetitive for agents. 40% of call time on routine loyalty queries is a staffing problem hiding in plain sight.
🎭
Show announcements spike your phones
When a headliner drops, your phones flood simultaneously. Hold times climb right at the moment guest experience matters most — and your competitors with AI answer in 5 seconds.
🗂️
Guest data lives in four separate silos
Casino management system, PMS, CRM, loyalty platform — each silo talks to itself. Agents spend two minutes of every call assembling a guest profile. Dealer integrates them all and presents it instantly.
Poker table
Gaming Floor
Every table, every call — answered.
Casino chips
High Stakes
VIP & comp enquiries handled instantly
🎙️
Dealer answers every call from every floor, 24/7.
What Dealer Handles

One voice. Every touchpoint on the floor.

🏨
Hotel Reservations
All room types, loyalty rates, availability. Completes bookings including secure payment — no agent required.
💎
Loyalty & Comp Inquiries
Comp balances, tier status, promotional eligibility, redemption routing — handled instantly, 24/7.
🍽️
Dining & Nightclub Reservations
Books tables across all F&B outlets, handles special requests and large-party coordination.
🎭
Show & Event Ticketing
Answers questions, processes ticket requests, applies email campaign offer codes conversationally.
👑
VIP Escalation
Identifies high-value guests by loyalty tier and routes to player development with full conversation context.
🎰
Gaming Floor Inquiries
Hours, promotions, tournaments, table minimums — answered instantly so your floor staff stay focused.
Dealer is live right now
Live Demo

Call Dealer. Ask anything.

Ask about a suite reservation, your comp balance, tonight's poker tournament, or what show's on this weekend. Real AI — not a script.

🏨 Hotel Booking 💎 Loyalty & Comps 🍽️ Restaurant 🎭 Shows & Events 🎰 Gaming Questions 👑 VIP Routing
♠️ 🃏 🎲 🎰 ♥️

Verify your email to start a 6-minute live call. Speak naturally — ask anything a casino guest would ask.

6 minutes per email address

Connecting to Dealer…
06:00
Time remaining

Ask about a reservation, your tier status, tonight's show, or the poker room schedule.

✅
That's Dealer in action.
Ready to put Dealer on your property?
Book a Property Strategy Call
34%
Calls automated
Golden Nugget benchmark*
<5s
Answer time
vs. 3+ min hold average
300+
Reservations/week
Completed by AI*
2wk
Go-live timeline
Integration to deployment
Deployment

Live on your floor in two weeks.

1
System audit & integration
We map your CMS, PMS, loyalty platform, and reservation systems. Dealer learns your room types, outlet names, loyalty tiers, event calendar, and comp policies.
2
Voice training & scenario testing
We train Dealer on your brand voice, VIP protocols, and escalation rules. Your team reviews and approves every scenario before go-live.
3
Go live with full analytics
Dealer routes to your existing lines. Every call is logged, summarised, and reported — call types, resolution rates, VIP identification, daily.

It doesn't have a bad day. It shows up to work every day, 24/7.

Brian Jeppesen — Director of Contact Center Operations, Golden Nugget

On deploying AI voice in casino hotel reservations — Cendyn 2024

Get Started

Ready to put Dealer
on your property?

We start with a 30-minute discovery call — no slides, no pitch deck. Just a conversation about your call types, systems, and guest experience goals.

Book a Discovery Call
🎰

Start your demo call

Verify your email to connect with Dealer